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Privacy Policy

Last updated: 12/26/2025

This Privacy Policy describes how Ecom SP (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.elvery-newyork.com (“Website”, “Site”).

By using our Website, you agree to the collection and use of information in accordance with this policy.

1. Company Information

Business Name: Ecom SP

Registered Address: Oorsprongstraat 59, Tongeren-Borgloon, Limburg 3840, Belgium

Country of Registration: Belgium

Email: support@elvery-newyork.com

Phone: +1 917 718 1622

Elvery New York is operated by Ecom SP, a company based in Belgium, operating Elvery New York as a brand in the United States.

2. What Information We Collect

We may collect the following types of information:

a. Personal Information You Provide

Full name
Email address
Shipping and billing address
Phone number
Payment details (processed securely via third-party providers)

b. Information Collected Automatically

IP address
Browser type and version
Device type
Cookies and usage data
Referral source and time of access
Pages visited and time spent

3. How We Use Your Information

We use your personal information for the following purposes:

To fulfill and manage your orders
To process payments securely
To communicate with you about your orders, returns, or inquiries
To send promotional emails (only with your consent)
To detect, prevent, and address technical issues or fraud
To comply with legal obligations

4. Legal Basis for Processing (GDPR– EEA Residents Only)

If you are located in the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR) under the following legal bases:

Your consent
The performance of a contract
Compliance with legal obligations
Our legitimate interests, where those interests are not overridden by your rights

If you are located in the United States, your personal information is processed in accordance with applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), where applicable.

5. Sharing Your Personal Information

We may share your information with:

Payment processors: [e.g., Stripe, PayPal, Klarna]
Shipping carriers: [e.g., DHL, PostNL, UPS]
Email service providers: [e.g., Mailchimp, Klaviyo]
Analytics services: [e.g., Google Analytics]

We do not sell personal data as defined under the CCPA/CPRA.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.

You can request deletion of your data at any time by contacting us at support@elvery-newyork.com

7. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control or disable cookies via your browser settings.

Types of cookies we use:

Essential cookies
Analytics cookies
Advertising cookies (e.g., Google Ads, Meta)

You can opt out of Google’s use of cookies by visiting https://adssettings.google.com
US residents may opt out of certain targeted advertising by adjusting their browser settings or using industry opt-out tools. Where required by law, we honor applicable opt-out preference signals, including Global Privacy Control (GPC).

8. Your Privacy Rights

Depending on your location, you may have the following rights:

For EU/EEA Residents (GDPR)

Right to access, correct, or delete your personal data
Right to data portability
Right to restrict or object to processing
Right to lodge a complaint with a supervisory authority

For U.S. Residents

Know what personal information we collect and how it is used
Request access to or deletion of your personal information
Correct inaccurate personal information
Opt out of certain data uses (such as targeted advertising, where applicable)
Not be discriminated against for exercising your privacy rights

For California Residents (CCPA/CPRA)

Right to know what personal data we collect
Right to request deletion
Right to opt out of the sale of personal data (we do not sell data)
Right to non-discrimination for exercising privacy rights

To exercise any of your privacy rights, please contact us at support@elvery-newyork.com
We may need to verify your identity before processing your request. We will respond within the timeframes required by applicable law.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the internet is 100% secure.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies separately.

11. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal data, please contact us and we will promptly delete such information.

12. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with the date of the last revision.

13. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us:

Website name: Elvery New York
Company name: Ecom SP
Address: Oorsprongstraat 59, Tongeren-Borgloon, Limburg 3840, Belgium
Email: support@elvery-newyork.com
Contact form: Contact Us
Phone: +1 917 718 1622
Belgian Company number: 1017085184
Belgian VAT number: BE1017.085.184
Customer Service Hours: Monday to Friday, 9:00am – 5:00pm (ET)

Privacy Policy