Return & Refund Policy
Last updated: 12/26/2025
At Elvery New York, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer an easy return process in accordance with our policy outlined below.
1. Return Eligibility
You may return your item(s) within 30 days of receiving your order.
To be eligible for a return, the item must:
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Be unused and in original condition
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Include all original packaging, tags, and accessories
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Be accompanied by proof of purchase (e.g., order number or receipt)
Items that do not meet these conditions may be refused.
2. Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Custom or personalized products
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Opened cosmetics or hygiene products
3. Restocking Fee
We do not charge any restocking fee for returned items. Refunds will be processed according to our return policy.
4. Return Shipping Costs
Return shipping is the responsibility of:
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The customer (unless the item received was defective, damaged, or incorrect)
If you are responsible for return shipping, we recommend using a trackable service. We are not liable for lost or undelivered return packages.
5. How to Request a Return
To initiate a return, please contact us at:
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Contact Customer Service: Email support@elvery-newyork.com with your order number, reason for return, and any supporting photos if applicable.
- Our team will look over your request and send you approval for the return, including clear instructions on the next steps.
- Carefully pack the item, making sure all original packaging and tags are included, and enclose the return authorization form.
- Please use a reliable, trackable shipping service when returning your item. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Return Shipping Address: Please send approved returns to our warehouse address.
6. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, a refund will be issued to your original payment method.
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Refund processing time: within 10 business days depending on your bank or provider.
Please note:
- Return shipping costs are non-refundable
7. Exchanges
We currently do offer direct product exchanges.
If you wish to exchange an item, please return it for a refund and place a new order.
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:
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A clear photo of the item
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Your order number
We will replace or refund your item at no extra cost to you.
9. Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again
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Contact your credit card company, it may take time before your refund is officially posted
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Contact your bank, processing time may vary
If you’ve done all of this and still haven’t received your refund, please contact us at support@elvery-newyork.com
10. Contact
If you have any questions about returns, refunds, or this policy, please reach out:
Email: support@elvery-newyork.com
Phone: +1 917 718 1622
Business hours: Monday to Friday, 9:00am – 5:00pm (ET)
11. Contact Information
Website name: Elvery New York
Company name: Ecom SP
Address: Oorsprongstraat 59, Tongeren-Borgloon, Limburg 3840, Belgium
Email: support@elvery-newyork.com
Contact form: Contact Us
Phone: +1 917 718 1622
Belgian Company number: 1017085184
Belgian VAT number: BE1017.085.184
Customer Service Hours: Monday to Friday, 9:00am – 5:00pm (ET)